Privacy Policy

eSims Max (“we,” “us,” or “our”) operates the website https://esimsmax.com and provides global eSIM data plans for travelers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

1. Information We Collect

Personal Information

When you create an account, purchase an eSIM plan, or contact us, we may collect:

• Full name
• Email address
• Payment information (credit card details processed by Stripe, cryptocurrency payment details processed by Plisio)
• Device information (device model, IMEI/EID) required for eSIM delivery and activation
• Account credentials

Automatically Collected Information

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website URLs
• Device identifiers

2. How We Use Your Information

We use the information we collect to:

• Process your orders and deliver eSIM plans to your device
• Manage your account and provide customer support
• Process payments securely through our payment providers
• Send order confirmations, eSIM activation instructions, and service updates
• Improve our website, services, and user experience
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations
• Send promotional communications (only with your consent)

3. Third-Party Services

We share your information with the following third-party service providers, strictly to the extent necessary to deliver our services:

• Stripe— Processes credit and debit card payments. Stripe's privacy policy governs their handling of your payment data.
• Plisio— Processes cryptocurrency payments (Bitcoin, Litecoin, USDT TRC20). Plisio's privacy policy governs their handling of your payment data.
• eSIMAccess — Our wholesale eSIM provider. We share necessary device information to provision and activate your eSIM profile.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

4. Cookies and Analytics

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve site performance and user experience

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

• Account information is retained while your account remains active
• Order and transaction records are retained for 7 years for tax and legal compliance
• Customer support communications are retained for 3 years
• Analytics data is retained in anonymized form indefinitely

Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

6. Your Rights

You have the following rights regarding your personal data:

• Right of Access — Request a copy of the personal data we hold about you
• Right to Rectification — Request correction of inaccurate or incomplete data
• Right to Erasure— Request deletion of your personal data (“right to be forgotten”)
• Right to Restrict Processing — Request limitation of how we process your data
• Right to Data Portability — Receive your data in a structured, machine-readable format
• Right to Object — Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at admin@esimsmax.com. We will respond to your request within 30 days.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication for internal systems

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data under the following legal bases:

• Contract Performance — Processing necessary to fulfill your eSIM order and deliver services
• Legitimate Interests — Processing for fraud prevention, service improvement, and security
• Consent — Processing for marketing communications and non-essential cookies
• Legal Obligation — Processing required to comply with applicable laws

If you are located in the EEA and believe we have infringed your data protection rights, you have the right to lodge a complaint with your local data protection supervisory authority.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: